Welcome to the Frequently Asked Questions (FAQ) page of Topface Cosmetics. Here, you will find answers to some of the most common questions that our customers ask. If you cannot find the answer to your question, please feel free to contact our customer service team, and we will be happy to assist you.
What payment methods do you accept?
We accept all major credit cards, debit cards, and cash on delivery.
What is your return policy?
You can return products within 7 days of the delivery date, provided that the product is unopened, unused, and in its original packaging. Please refer to our Return and Refund Policy for more information.
What is your shipping policy?
We offer free shipping on all orders over ৳2000 in Bangladesh. For orders below ৳2000, a shipping fee of ৳100 will be charged. We deliver within Dhaka city in 2-3 business days and outside Dhaka city in 3-5 business days. Please refer to our Shipping and Delivery Policy for more information.
Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping confirmation email.
Do you offer international shipping?
Currently, we only ship within Bangladesh.
How can I contact your customer service team?
You can contact our customer service team by email, phone, or live chat. Please refer to our Contact Us page for more information.
Are your products cruelty-free?
Yes, all of our products are cruelty-free and not tested on animals.
Do you offer samples of your products?
We do not offer samples at this time, but we regularly offer promotions and discounts on our products.
Are your products suitable for all skin types?
Our products are formulated to be suitable for all skin types. However, if you have specific concerns or sensitivities, please consult with your dermatologist before use.
How do I know if a product is out of stock?
If a product is out of stock, it will be indicated on the product page, and you will not be able to add it to your cart. We regularly update our inventory to ensure that our customers have access to all of our products.
We hope that this FAQ page has answered some of your questions. If you have any further questions or concerns, please do not hesitate to contact our customer service team. Thank you for choosing our online cosmetic brand!